Frequently Asked Questions

Custom gift design

Due to the careful nature of curating and assembling a custom gift to your specifications, we ask for 4-6 weeks to complete the order. This includes designing, product sourcing, assembly and shipping. There may be instances where we require more time or times we can expedite the process. All you have to do is ask and we will try our very best to accommodate you.

Online shop

Orders made from our curated gift shop are typically shipped out between 3-5 business days. We are working on a faster ETA however, this is the fastest we are able to go for now.

This is one of our services. We absolutely love providing custom corporate gifting. We also offer options for business logo and branding to be included in the design process. Head over to our Four Sisters Concierge Custom Page and get in touch.

All of our boxes are packaged in high quality paper, wrapped in luxe tissue paper and secured with our branded logo. If it is our card box, a beautiful coloured ribbon is tied perfectly on the opening. If it is a wooden slide top box, a ribbon is tied around the outside. Please note that breakable items may be wrapped to protect them during transport.

For custom orders, we may require a minimum order, however this can vary. Just email us at and we will respond promptly with an answer to any query you may have.

For our curated gift box selection there is no minimum order.

We currently only deliver to the U.K. however we are working delivering to some European countries and other countries too. We will keep you posted!

Our refund policy lasts 7 days. We will happily refund your item within the 7 day limit, unfortunately we cannot offer refunds or exchanges after the 7 day period. Please read our returns policy here.